Frequently Asked Questions

    How soon will my order arrive?

    Processing time: The time I need to prepare for shipping varies. If your purchase is for a finished item, it will typically be shipped on the following business day. Transit time will be dependant on the shipping method you choose.

    For custom orders, the details of when you need the item and shipping method required to meet that deadline will determine when it will ship. This varies per order.

    Where do you ship?

    We ship to the US and Canada only at this time.

    What does “estimated shipping times” mean?

    I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

    What payment options do you accept?

    We accept VISA, MasterCard, American Express, Discover, and PayPal. All payment information is secure.

    How can I use an Etsy Gift Card or Etsy Credits?

    These will have to be used on my Etsy store at https://www.etsy.com/shop/MelissaMadeThisLLC.

    Do you accept returns?

    I do not accept returns. However, if there is any trouble with your ordered item, I will make every effort to rectify that problem if contacted within 1 week of delivery. Please contact me by email with photos of any problem you’ve encountered. If the item is damaged, an exchange will be issued after the item is returned.

    Can I exchange an item?

    Items that cannot be exchanged are custom or personalized orders, perishable products like flowers, digital downloads, or items that are on sale.

    Return Shipping Costs

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    How can I cancel my custom order?

    I do not accept cancellations on custom orders. The required deposit is non-refundable.

    What’s your Privacy Policy?

    I will only use your shipping & billing address, and contact information to communicate with you about your order, to fulfill your order, or for legal reason like paying taxes when necessary, unless you have opted in or subscribed to my mailing list. Your information will never be used without your permission and I will never sell your information to an third party.

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